I can’t get my handle to stay out and it takes two people to operate, is this how it should work?
No. The latch pin system is designed to work by pulling the handle firmly outward until the spring is fully compressed, then rotating the handle clockwise about 1/8th of a turn. This locks the handle out so you can then turn the ball over. (See Image 1&2)
If the handle will not lock out using this procedure try troubleshooting with the following steps:
1. Pull the handle out and allow to pop back in 3-4 times to clear any debris from spring.
2. From under the truck check to ensure latch pin handle is properly bolted to the latch pin. There is a square tab welded to the end of the 5/8" latch pin. This tab should point up towards the bottom of the bed, and the loop of the latch pin handle should be on the cab (front) side of the tab. (See Image 3)
3. After trying the two previous solutions, clip one (and only one) coil off the end of the spring. This may allow the spring to compress enough so the latch is operational. (see pictures below)
If you have checked for proper installation and still have a problem, please call our installation department at 1-800-248-6564.
